How do I place an order?
Simply add your products to your virtual shopping basket, click on Checkout, fill in the required details and choose your preferred method of payment, we'll take care of the rest.
After your order has been completed, you'll receive a confirmation email from us with all the order details. We will also notify you as soon as your order has been dispatched.
Do I need a customer account to place an order?
No, it is not required. However, having an account will save you time in the future as you will not need to re-enter all of your details.
How do I cancel my order?
Send an email to email@example.com and we will do everything we can to cancel the order. If it has already been shipped, then you can return it to us instead for an exchange or refund.
What payment methods do you accept?
We accept most major debit and credit cards including, Visa, MasterCard, American Express and PayPal.
How do I return an unwanted item?
You have 30 days to let us know you wish to return an item. Please get in touch at firstname.lastname@example.org with your name and order number where we will be able to assist you further.
What if I received a faulty product?
Please send an email to email@example.com with your name, order number, and pictures of the item. We will then send out another product or offer a refund.
When will I receive my refund?
A refund can take up to 10 working days to hit your account.
I’ve got a Promo Voucher, where do I enter the code?
When you’re ready to checkout, just enter your code at the basket page.